• We accept items for exchange or return that are in new, unworn, unaltered, and unused condition within 21 days of the original order date.
• If the item is defective, we will work with you and the manufacturer to resolve the issue. Please contact us through the website contact form, by phone, or by email if your item seems defective.
• Insoles that have been trimmed or modified do not qualify for exchange or return.
• Nutritional supplements that have been opened cannot be returned due to health and safety issues.
• Be sure to inspect the product before returning, and include the original packing materials.
• Your request will be processed within 15 business days of receipt.
• Your purchase price will be refunded less all shipping costs. Returns must be accompanied by your order receipt ID generated upon order confirmation to be processed for refund, as well as your full name and contact information including e-mail address you ordered with.
• Order Mistake? We sincerely apologize if you received the wrong item with your order. Please contact us at orders@lifebalancesports.com or call directly at (913)602-0836 so we can get you the correct item(s) that you ordered as soon as possible.

Shipping address:
Life Balance Sports & Wellness
5400 Johnson Dr. #142
Mission, KS 66205