Exchanges and Returns

We accept items for exchange or return that are in new, unworn, unaltered, and unused condition within 21 days of the original order date.
If the item is defective, we will work with you and the manufacturer to resolve the issue. Please contact us directly if your item seems defective.
Insoles and other customizable items that have been trimmed or modified do not qualify for exchange or return.
Nutritional supplements and food items cannot be returned due to health and safety reasons.
Be sure to inspect the product before returning, and include the original packing materials.
Your request will be processed within 15 business days of receipt.
You will be responsible for paying for shipping costs for returning your items. Shipping costs are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance since we have no control over reliability of postal or shipping entities.
Returns must be accompanied by your order receipt ID generated upon order confirmation to be processed for refund, as well as your full name and contact information including the e-mail address you used with the order.
Order Mistake? We sincerely apologize if you received the wrong item with your order.
Please email us at orders@lifebalancesports.com or call directly 913-602-0836 so we can get you the correct item(s) as soon as possible and free return of incorrect items.

Need help?