Exchanges and Returns
- We accept items for exchange or return that are in new, unworn, unaltered, and unused condition within 21 days of the original order date.
- If the item is defective, we will work with you and the manufacturer to resolve the issue. Please contact us directly if your item seems defective.
- Insoles and other customizable items that have been trimmed or modified do not qualify for exchange or return.
- Nutritional supplements and food items cannot be returned due to health and safety reasons.
- Be sure to inspect the product before returning, and include the original packing materials.
- Your request will be processed within 15 business days of receipt.
- You will be responsible for paying for shipping costs for returning your items. Shipping costs are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance since we have no control over reliability of postal or shipping entities.
- Returns must be accompanied by your order receipt ID generated upon order confirmation to be processed for refund, as well as your full name and contact information including the e-mail address you used with the order.
- Order Mistake? We sincerely apologize if you received the wrong item with your order.
Please email us at email@example.com or call directly 913-602-0836 so we can get you the correct item(s) as soon as possible and free return of incorrect items.
Contact us at firstname.lastname@example.org or 913-602-0836 for questions related to refunds and returns.